FCA Launches Bereavement Probe and Government Introduces Enhancing Financial Services Bill in King's Speech Double-Header
Two significant regulatory developments landed on 13 May. First, the Financial Conduct Authority (FCA) announced a targeted probe into how investment companies handle bereaved clients — examining whether firms are meeting their obligations under the Consumer Duty framework, which requires financial services firms to deliver good outcomes for all customers, including those in vulnerable circumstances such as bereavement. The FCA's focus on bereavement handling sits within a broader post-Consumer Duty supervisory programme. The regulator has made vulnerability a consistent enforcement priority, and investment firms — particularly platforms, wealth managers, and discretionary fund managers — face scrutiny over the speed and sensitivity with which they manage account transfers, estate settlements, and ongoing advisory relationships following a client's death. Second, and separately, the Enhancing Financial Services Bill was introduced as part of the King's Speech legislative programme. The government stated its aim to make Britain "more competitive globally" and to harness the UK's "global leadership in financial services". The bill is intended to modernise how the sector is regulated and follows sustained lobbying by industry bodies, including Biba (the British Insurance Brokers' Association), which had called for legislation to reduce regulatory friction across the UK general insurance market. City minister Lucy Rigby is named as the key government interlocutor on the bill's content. Together, these developments illustrate the FCA operating on two simultaneous tracks: tightening conduct supervision under existing frameworks while Parliament prepares structural legislative reform of the regulatory perimeter.
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